Privacy Policy

1. Introduction

Frankenberger Associates LLC (“Frankenberger Associates,” “Company,” “We,” “Us,” or “Our”), operating as Frankenberger Associates Learning Solutions Center, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes our policies and procedures regarding the collection, use, disclosure, retention, and protection of information when you visit our website, inquire about our programs, or interact with our services. It also explains your privacy rights and how applicable laws may protect you.

We collect and use personal information to provide and improve our services, respond to inquiries, administer educational programs, communicate with prospective and existing clients, and conduct lawful business and marketing activities.

This Privacy Policy applies to https://frankenbergerassociates.com/ and related online forms, communications, and business activities, unless a separate privacy notice applies.

2. Interpretation and Definitions

Words with capitalized initial letters have meanings defined in this section. These definitions apply whether the terms appear in singular or plural form.

Account: A unique account created for you to access our website or certain services, where applicable.

Company: Frankenberger Associates LLC, operating as Frankenberger Associates Learning Solutions Center.

Cookies: Small files placed on a computer, mobile device, or other device by a website, including files used to remember preferences or track website activity.

Device: Any device that can access our website, including a computer, mobile phone, or tablet.

Personal Data or Personal Information: Information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.

Service: Our website and related online functionality covered by this Privacy Policy.

Service Provider: An individual or organization that processes personal information on our behalf or provides services supporting our operations.

Usage Data: Information collected automatically through use of our website or its underlying systems.

Website: https://frankenbergerassociates.com/.

You: The individual accessing or using our website or services, or an individual acting on behalf of another person or organization, as applicable.

SMS Consent Data: Information associated with an individual’s authorization to receive text messages, including opt-in records, consent dates, consent sources, and related preferences.

3. Collecting and Using Your Personal Data

We may collect personal information directly from you, from authorized representatives, through your interactions with our website, or from service providers and other lawful sources.

Personal and Contact Information

Information we may collect includes:

• First and last name
• Email address
• Telephone or mobile number
• Mailing address
• Information submitted through website forms
• Communication preferences
• Account information, where applicable
• Other information voluntarily provided to us

Student, Parent, and Educational Information

Frankenberger Associates provides educational coaching and learning support services, including Executive Function Coaching and Social Learning programs.

When parents, guardians, students, or prospective clients inquire about our services, we may collect information concerning:

• Student age and grade level
• Educational background and academic needs
• Executive functioning challenges
• Social learning goals
• Learning differences or disabilities
• Developmental or behavioral concerns
• Relevant assessments or educational information
• Family concerns and coaching objectives
• Scheduling and service preferences
• Program participation and progress

Some of this information may be considered sensitive personal information under applicable law.

We use this information to understand prospective clients’ needs, evaluate appropriate educational services, provide coaching and related support, and administer our programs.

We seek to limit access to such information to authorized individuals and service providers with a legitimate need to process it.

Commercial and Transaction Information

We may collect information concerning services requested, considered, or purchased, including enrollment records, agreements, payment history, billing information, and transaction details.

Payments may be processed through authorized third-party providers.

Usage Data

Usage Data may be collected automatically when you access or interact with our website.

Usage Data may include:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited
• Date and time of visits
• Time spent on pages
• Unique device identifiers
• Operating system
• Referring website information
• Website interactions
• Diagnostic and performance information

When accessing our website through a mobile device, we may also collect mobile device type, mobile operating system, browser information, and related technical identifiers.

4. Tracking Technologies and Cookies

We use or may use cookies, web beacons, pixels, tags, scripts, and similar tracking technologies to operate our website, understand visitor activity, improve user experience, and measure marketing effectiveness.

Browser Cookies

Cookies are small files stored on your device.

You may configure your browser to refuse cookies or notify you when cookies are being used. However, certain website functions may not operate properly if cookies are disabled.

Session and Persistent Cookies

Session Cookies generally expire when you close your browser.

Persistent Cookies remain on your device until they expire or are deleted.

Categories of Cookies

Necessary or Essential Cookies: Support essential website functions, security, authentication where applicable, and protection against misuse.

Cookie Preference Cookies: May remember your cookie or privacy preferences where such functionality is implemented.

Functionality Cookies: May remember preferences or settings to improve your website experience.

Analytics Cookies: Help us understand website traffic, visitor interactions, and website performance.

Advertising and Remarketing Cookies: May support advertising measurement, conversion tracking, audience development, and personalized advertising.

Web Beacons and Tracking Pixels

Certain website pages or emails may contain small electronic files known as web beacons, pixel tags, or similar technologies.

These may help measure page visits, email engagement, advertising interactions, and other website or campaign activity.

Other Tracking Technologies

Some technologies may store or access information through mechanisms other than conventional browser cookies.

Certain non-cookie technologies may not be controlled through ordinary browser cookie settings.

Cookie and Tracking Choices

You may manage cookies through your browser settings and through website privacy controls where available.

Depending on your jurisdiction and applicable law, you may have additional rights to opt out of certain advertising-related data processing.

We will provide consent or opt-out mechanisms where legally required.

5. Use of Your Personal Information

Frankenberger Associates may use personal information for the following purposes:

To Provide and Maintain Our Services: Including operating our website, administering educational programs, and supporting clients.

To Manage Accounts: Including user registration and access to certain online functionality, where applicable.

To Perform Contracts: Including administering service agreements, enrollments, purchases, and other contractual obligations.

To Respond to Inquiries: Including answering questions, arranging Discovery Calls, evaluating service needs, and providing requested information.

To Contact You: Including appropriate communications by email, telephone, SMS where authorized, or other methods regarding our services, scheduling, updates, and administrative matters.

To Provide Marketing Information: Including newsletters, educational resources, program announcements, special offers, events, and promotional communications where permitted by law.

To Deliver Targeted Advertising: Including developing and displaying advertisements tailored to interests or website activity and measuring advertising effectiveness.

To Manage Requests: Including responding to privacy inquiries, customer service matters, and other communications.

For Business Transfers: Including evaluating or completing a merger, acquisition, restructuring, financing, or sale of assets.

For Analytics and Improvement: Including identifying usage trends, evaluating campaigns, improving services, and enhancing website performance.

For Security and Legal Compliance: Including preventing fraud, protecting our systems, responding to lawful requests, and meeting legal obligations.

For Other Disclosed Purposes: Including additional purposes disclosed at the time of collection or otherwise authorized by law.

6. Sharing and Disclosure of Personal Information

We may share personal information in the following circumstances.

With Service Providers

We may share information with service providers assisting with:

• Website hosting and maintenance
• Customer relationship management
• Scheduling and communications
• Payment processing
• Email and SMS delivery
• Analytics and advertising
• Information technology and security
• Business administration and professional services

With Affiliates

Where applicable, we may disclose information to affiliated organizations under common ownership or control, subject to appropriate protections.

With Business Partners

We may disclose information to business partners for legitimate business, service, or promotional purposes where permitted by applicable law.

For Business Transfers

Information may be disclosed or transferred during negotiations or completion of a merger, acquisition, financing, restructuring, or sale of business assets.

With Other Users

Where our website offers publicly accessible functionality, information you voluntarily post in public areas may be visible to other users or the public.

With Your Consent

We may disclose information for additional purposes when you provide appropriate authorization.

Special Protection for SMS Consent Information

Notwithstanding any other provision of this Privacy Policy, we do not sell, rent, or share SMS opt-in data or text messaging consent with third parties, affiliates, or non-affiliates for their independent marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

The restrictions concerning SMS consent information apply notwithstanding other information-sharing provisions in this Privacy Policy.

7. Retention of Your Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

We may retain information as necessary to:

• Provide requested services
• Maintain business and financial records
• Perform contractual obligations
• Comply with applicable laws
• Resolve disputes
• Enforce agreements and policies
• Maintain security
• Document communications consent and preferences

Usage Data is generally retained for a shorter period unless longer retention is necessary for security, functionality, analytics, or legal compliance.

Retention periods may vary depending on the type of information and applicable requirements.

8. Transfer of Your Personal Information

Your information may be processed at our operating locations and at locations where our service providers or other authorized parties operate.

This means personal information may be transferred to and maintained on systems located outside your state, province, country, or other jurisdiction.

Privacy and data protection laws in those locations may differ from those applicable in your jurisdiction.

We take reasonable steps designed to ensure that personal information is handled securely and consistently with this Privacy Policy and applicable legal requirements.

Where legally required, we implement appropriate safeguards for international transfers.

9. Disclosure for Legal and Business Purposes

Business Transactions

If Frankenberger Associates is involved in a merger, acquisition, or asset sale, personal information may be transferred.

We will provide notice where required before information becomes subject to materially different privacy practices.

Law Enforcement

We may disclose personal information when required by law or in response to valid requests from public authorities, including courts or government agencies.

Other Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate potential wrongdoing
• Protect the safety of website users or the public
• Prevent fraud or security incidents
• Defend against legal claims

10. Security of Your Personal Information

The security of personal information is important to us.

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure.

Although we strive to use commercially reasonable security measures, we cannot guarantee absolute security.

11. Third-Party Service Providers

We use third-party services to support our website, business operations, communications, marketing, and educational programs.

These may include customer relationship management platforms, email marketing services, payment processors, website providers, analytics tools, and advertising platforms.

Some service providers process information on our behalf, while others may independently determine certain purposes or methods of processing.

Their activities may also be governed by their respective privacy policies and applicable contractual obligations.

Customer Relationship Management and Communications

We use HubSpot to support customer relationship management, inquiry tracking, marketing communications, and related business activities.

We may also use other authorized communication and business management providers.

Payment Processing

Payment transactions may be handled by third-party payment processors, including providers supporting our billing and payment systems.

Such providers may process payment-related information under their applicable terms and privacy policies.

12. Email Marketing

We may use personal information to send newsletters, educational resources, program information, promotional materials, and other communications that may interest you.

You may opt out of marketing emails by following the unsubscribe instructions included in the message or by contacting us directly.

We may use third-party email marketing providers to administer these communications.

13. SMS Messaging and Consent

Frankenberger Associates LLC offers an optional SMS messaging program for prospective clients who have provided appropriate consent.

Our SMS program is intended for prospective-client marketing and outreach concerning our educational coaching services.

Messages may include:

• Executive Function Coaching information
• Social Learning program information
• Discovery Call follow-ups and reminders
• Educational resources
• Upcoming programs and events
• Promotional opportunities
• Other relevant prospective-client marketing communications

This program is not intended for routine coaching communications between staff and active clients.

SMS Consent

Participation is voluntary.

Providing a telephone number through a general inquiry form does not, by itself, constitute consent to receive marketing text messages.

Individuals must provide the consent required by applicable law before receiving marketing SMS messages.

Consent to receive marketing text messages is not a condition of purchasing or receiving services.

Message Frequency and Charges

Message frequency varies.

Message and data rates may apply.

Opt-Out Instructions

You may withdraw your consent at any time by replying STOP to a message from our SMS program.

You may receive a confirmation message following your opt-out request.

Assistance

Reply HELP for assistance or contact:

info@falearningsolutions.com

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS Consent Records

We may retain information documenting SMS consent, including telephone numbers, consent dates, consent sources, and communication preferences.

These records may be used to administer our messaging program, manage opt-out requests, and demonstrate compliance.

SMS Information Sharing

We do not sell, rent, or share SMS opt-in information or text messaging consent with third parties for their independent marketing purposes.

Authorized messaging providers, including aggregators and text messaging service providers, may process information necessary to deliver and administer our messages.

SMS consent information is not shared with Google Ads, Meta, or other advertising platforms for their independent marketing purposes.

The SMS consent restrictions described in this section apply notwithstanding other provisions of this Privacy Policy.

For additional information, please review our Terms of Service:

https://frankenbergerassociates.com/terms-of-service/

14. Behavioral Advertising and Remarketing

Frankenberger Associates uses digital advertising services to promote our educational programs and reach prospective clients.

These services include Google Ads and Meta advertising platforms, including Facebook and Instagram.

We and our advertising providers may use cookies, tracking pixels, tags, online identifiers, and other technologies to recognize website interactions and evaluate advertising effectiveness.

These technologies may support:

• Measuring website traffic
• Understanding browsing activity
• Displaying advertisements on third-party websites or applications
• Developing advertising audiences
• Measuring advertising conversions
• Evaluating campaign performance
• Delivering interest-based or remarketing advertisements
• Improving marketing effectiveness

Cross-Device Advertising

Certain advertising technologies may recognize browsers or devices across websites and applications.

Depending on our advertising configurations, online identifiers or hashed contact information may be processed for audience matching, conversion measurement, or other advertising purposes.

Such disclosures may constitute a sale, sharing, or targeted advertising under applicable state privacy laws.

Google Ads

We use Google Ads for advertising and campaign measurement.

Google technologies may collect or process information concerning website visits and advertising interactions.

Google Privacy Policy:

https://policies.google.com/privacy

Google advertising preferences:

https://myadcenter.google.com/

Meta Advertising

We use Meta advertising services, including Facebook and Instagram advertising.

Meta technologies may collect or process information about website interactions and advertising engagement.

Meta Privacy Policy:

https://www.facebook.com/privacy/policy/

Advertising Choices

You may manage certain advertising preferences through your browser, device, or advertising provider settings.

Additional industry resources include:

Digital Advertising Alliance:

https://optout.aboutads.info/

Network Advertising Initiative:

https://optout.networkadvertising.org/

European Interactive Digital Advertising Alliance:

https://www.youronlinechoices.eu/

Certain tracking technologies may not be fully controlled through browser cookie settings.

Opting out of personalized advertising does not necessarily prevent all advertising or all collection of information.

Where required by applicable law, we will provide additional methods for opting out of covered sales, sharing, or targeted advertising.

Sensitive Educational and Developmental Information

We recognize that families may provide sensitive educational, developmental, disability-related, or behavioral information when inquiring about our services.

We seek to protect this information and limit its use to appropriate business and educational purposes.

We do not intentionally use sensitive student information for advertising targeting or disclose it to advertising platforms for such purposes except where legally permitted and appropriately authorized.

SMS consent information remains subject to the separate restrictions described in this Privacy Policy.

15. Website Security, Analytics, and Verification Technologies

We may use third-party tools to support website security, prevent automated abuse, analyze performance, and improve functionality.

Where implemented, these may include technologies such as Google reCAPTCHA.

Such services may process technical information, including IP addresses, device information, and website interactions.

Google Privacy Policy:

https://policies.google.com/privacy

16. California Privacy and Personal Information Practices

Frankenberger Associates LLC collects and processes personal information to operate its website, respond to inquiries, provide educational coaching services, administer client relationships, process payments, and conduct business and marketing activities.

Depending on the nature of an individual’s interactions with us, this information may include contact information, student and family information, educational and developmental information, commercial and transaction records, website usage information, and communication preferences.

We may disclose relevant information to authorized service providers supporting our business operations, including customer relationship management, communications, payment processing, website administration, and advertising analytics.

Certain advertising technologies may process website identifiers and activity information for campaign measurement and remarketing purposes.

We do not sell or share SMS opt-in information or text messaging consent with third parties for their independent marketing purposes, except that authorized messaging providers may process information necessary to deliver and administer our text messaging services.

We respect applicable consumer privacy rights and will respond to qualifying requests in accordance with applicable law.

California residents may contact us at office@falearningsolutions.com with questions about their personal information or applicable privacy rights.

17. Do Not Track and Privacy Preference Signals

Some browsers offer Do Not Track settings intended to communicate preferences regarding online tracking.

There is no universally adopted standard requiring all websites to respond to legacy Do Not Track signals.

Certain jurisdictions require businesses to recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, when applicable.

Our handling of such signals is subject to applicable law.

18. Children’s Privacy

Frankenberger Associates provides educational services that may involve children and adolescents.

We may receive information concerning minors from parents, guardians, or authorized representatives for legitimate educational and service-related purposes.

Our website is not intended to solicit personal information directly from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate corrective action.

Parents or guardians may contact us regarding personal information concerning their children.

We do not knowingly sell or share minors’ personal information in violation of applicable law.

19. California’s Shine the Light Law

California residents who have an established business relationship with us may have rights under California Civil Code Section 1798.83 to request information concerning certain disclosures of personal information to third parties for those third parties’ direct marketing purposes.

Requests may be submitted to:

info@falearningsolutions.com

20. California Privacy Rights for Minor Users

Under California Business and Professions Code Section 22581, qualifying California residents under 18 who are registered users of certain online services may request removal of content or information they have publicly posted.

Requests may be submitted to:

info@falearningsolutions.com

Such requests do not necessarily guarantee complete removal in all circumstances, and statutory exceptions may apply.

21. Other State Privacy Rights

Residents of certain states may have additional privacy rights under applicable consumer privacy laws.

Depending on the jurisdiction and whether the relevant law applies to our business, these may include rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Obtain certain information in a portable format
• Opt out of targeted advertising or certain data disclosures
• Appeal certain privacy decisions

We will respond to applicable requests in accordance with relevant legal requirements.

Requests may be directed to:

info@falearningsolutions.com

22. Links to Other Websites

Our website may contain links to websites or services operated by third parties.

If you click a third-party link, you will be directed to that provider’s website.

We do not control and are not responsible for the content, privacy policies, or practices of independently operated third-party websites.

We encourage you to review the privacy policies of external websites before providing personal information.

23. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

Updates will be published on this page with a revised Last Updated date.

Where required by law, we will provide additional notice or obtain appropriate consent before implementing material changes.

We encourage visitors to review this Privacy Policy periodically.

Changes become effective as specified in the updated policy, subject to applicable law.

24. Contact Us

If you have questions about this Privacy Policy, your privacy rights, personal information, or SMS communications, please contact:

Frankenberger Associates LLC
Frankenberger Associates Learning Solutions Center

Website: https://frankenbergerassociates.com/

Email: office@falearningsolutions.com

Mailing Address: 173 Montowese St. Branford CT 06405